Terms & Conditions

This page tells you (‘the Customer’ and/or ‘you’) the legal terms and conditions (‘Terms’) on which service@flornana.com (‘we’, ‘us’ and/or ‘Flornana’) sells any goods on www.flornana.com (‘Website’). Please read these Terms carefully and make sure that you understand them before ordering any items from the Website. By placing an order you confirm your acceptance of these Terms.

Flornana is governed by the laws of New South Wales, Australia. Each of the below clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect. We reserve the right to amend these Terms from time to time. Every time you wish to place an order on the Website, please check these Terms to ensure you accept the agreement which will apply at that time.

These terms were last updated  April 24, 2024

PRIVACY

Flornana takes customer security and privacy very seriously. The full Privacy Policy can be found here: Privacy Policy Page

INTELLECTUAL PROPERTY

Flornana owns all content displayed on the Website except where specified. This includes the Website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images.

The Customer is permitted to download, view, copy and print content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way. If you wish to copy, reproduce, alter, distribute, publish or use content on the Website in any manner other than as permitted under these Terms, you must have written consent from us. We may withhold such consent at our absolute discretion.

Flornana makes no representation or warranty to the Customer of any kind that the goods and services will not infringe on any intellectual property rights of a third party.

PURCHASES AND PAYMENT

By placing an order for any goods on the Website the Customer is offering to make the purchase on and subject to these Terms. Each order the Customer places will be a separate and binding agreement between you and Flornana with respect to the supply of the goods in accordance with these Terms.

You must provide Flornana with complete and accurate details when making a purchase. Flornana is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the Customer. Once the parcel leaves the warehouse, Flornana is not liable for any errors made by a third-party carrier company.

If you are shopping on the Australian website, all prices quoted are in Australian Dollars (AUD) and include GST. If you are shopping on the United States website, prices may be quoted in United States Dollars (USD) or your local currency. These differences are also indicated by the symbols AU$ or US$ or the symbol for whatever currency you opt to shop in. If you shop in a currency that is not your local currency, Flornana is not responsible for applicable currency conversion rates and charges issued by your bank.

Since September 2023, we have partnered with Global-E to provide the best possible user experience to international customers. This allows you to shop in your local currency using local payment methods. When you first visit the website, you should automatically be routed to the most relevant website and currency based on your IP Address. Alternatively, when you put your shipping details into the checkout, the currency may change accordingly.

Note that the prices of goods between our different currency websites may vary as they are not necessarily direct currency conversions of each other. The prices of goods can take into account a number of relevant factors including shipping, duties, taxes and other customs fees.

Flornana reserves the right to change or alter the prices of goods on the Website without notice to the Customer, unless the Customer has submitted an order at a stipulated price, in which case there will be no change in pricing.

You may opt to have your payment processed through a variety of different payment methods including Credit Card, PayPal, AfterPay, Klarna, Shop Pay. A complete list of available paymemt methods will be shown at checkout and may vary depending on the order destination country. Depending on the payment method chosen at checkout, the Customer may be directed off our website to complete payment via whichever third-party payment provider has been selected.

Once Flornana receives payment, you will be emailed an invoice confirming the order.

ORDER PROCESSING

Orders are processed on business days (Monday through Friday) excluding public holidays in California. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject delays.

The Customer will be provided with tracking details once the order is shipped out.

See our Shipping Policies for further details.

REFUNDS AND EXCHANGES

For full details of the Flornana policy on refunds and exchanges, please access the Returns Policy.

FRAUD

flornana takes every measure against Credit Card fraud and partners with third-party fraud prevention partners to ensure the financial safety of transactions made through the Flornana websites. All orders may be subject to fraud checks at the time of checkout. If an order is flagged as potentially fraudulent, it may be cancelled. If this occurs, the Customer will be notified via email. If the Customer disagrees with the assessment, they may contact the Flornana Customer Care Team with further information. Flornana cannot guarantee that fraud check assessments can be adjusted. Flornana is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.

CANCELLATION

Flornana reserves the right to accept or reject an order for any reason at any time. If an order is rejected, the Customer will be contacted and refunded in these cases.

Flornana is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.

All orders are subject to item availability.

COOKIES

Flornana uses cookies to distinguish you from other users on the Website. This helps us provide the Customer with a good experience when you browse the Website and allows us to improve our service.

A cookie is a small file of letters and numbers that we store on your browser or hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our cookies fall into the following categories:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website and use a shopping basket.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating a setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

SALES AND DISCOUNTS

All sales products are available while stocks last and are subject to change without notice. The most up to date prices will be listed on the website. Discounts exclude sale items, beauty & wellness, self love, belts, blankets, stockings, jewellery, headwear, homewares, and gift card categories. Sales are not valid in conjunction with other coupon codes.

For instances where discounts are applicable to sale items, all products are marked Final Sale and cannot be returned. Beauty products within the Sale category are excluded.

For spend and save type deals, discounts are applied at checkout. The advertised discounts will only be applied to eligible items in your cart, but you may reach spend thresholds with items not eligible to the promotion.

For any warehouse sales, all products are marked Final Sale and cannot be returned or exchanged. Products are available while stocks last and prices will be as marked during the sale duration. After the sale ends, prices may revert to their original values.

Any abuse of offers, as determined by us at our sole discretion, may result in the rescission of promo codes or gift cards, cancellation of orders, as well as the inability to participate in current or future promotions. Promotions are subject to modification or termination at any time without notice at our sole discretion.

COUPON CODES

All coupon codes unrelated to sales, such as prizes or exclusive group coupons, will follow the terms outlined under Sales and Discounts unless stated otherwise.