30 Days Return Guarantee

What’s Flornana’s Return/Exchange Policy?

1. Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
2. Flornana is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from flornana to customer are at customer's own expense.
3. We are liable for problems under the following: Wrong size and color shipped; Worn or majoy color difference. 
4. We do not accept returned package without notifying us upfront.
5. We do not accept packages returned using COD service.
6. Don't return the package to the shipping address on shipping label,  we cannot receive the package. If so, we cann't make any refund. 

How should I make a return?

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

1. Submitting return request by dropping an email.
2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
3. Please return through your local post office to avoid tax when it arrives in our country.
4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
5. Refund will be released within 5 working days after we received the package.

 How should I make an exchange?

1. Return package first, as steps above.
2. Resend will be arranged once we get return info.

Contact us

Email us at: service@flornana.com